Returns & Refunds

At Gaya Judaica, we create meaningful jewelry and Judaica pieces designed to celebrate special moments and personal connections. Every item is carefully crafted with attention to detail, and many of our products are custom made specifically for you.

Personalized & Custom Jewelry

All personalized and custom-made items are created according to the details provided at checkout. Because of the unique nature of these items, personalized products are not eligible for refunds.

If you are not fully satisfied with your order, eligible items may qualify for exchange or store credit only, provided they are returned in new, unworn condition and approved by our customer support team.

Please carefully review all personalization details before placing your order, including:

  • Names and engraving text

  • Dates and initials

  • Ring sizes and chain lengths

  • Metal color selections

  • Shipping information

Production begins shortly after the order is placed, and changes may not be possible once processing has started.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can assist you promptly.

To help us review your request, please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the item received

Once approved, we may offer a replacement, exchange, or store credit depending on the situation.

Store Credit Policy

  • Store credit is non-refundable and non-transferable

  • Store credit is valid for 90 days from the issue date

  • Credits cannot be redeemed for cash

  • Promotional adjustments and price differences are issued as store credit only

Cancellation Policy

Orders may be canceled within 12 hours of purchase for store credit only.

After 12 hours, production may already be in progress and orders can no longer be canceled. Orders that have already shipped cannot be canceled.

Exchange Policy

We understand that adjustments may sometimes be needed. Exchanges may be available under the following conditions:

  • Items must be new, unworn, and in original condition

  • All exchange requests must be approved in advance

  • The original item must be returned before the replacement item enters production

  • A production fee may apply for custom remake requests

  • If the new item has a higher value, the price difference must be paid before production begins

  • If the replacement item is lower in value, the difference will be issued as store credit only

Production time for exchanged items is similar to standard order processing times.

Important Notes

  • Shipping fees are non-refundable

  • Unauthorized returns will not be accepted

  • We reserve the right to refuse returns or exchanges that do not meet the conditions above

  • Credits and store credit balances are non-refundable

If you have any questions regarding your order, our support team is always happy to help.