FAQ

At Gaya Judaica, you can apply your coupon code during checkout. Simply enter your code in the “Discount Code” or “Promo Code” field before completing your purchase, and the discount will be automatically applied to your order total if the code is valid.

At Gaya Judaica, we’re happy to help with special requests whenever possible. If you have a custom request, please contact our customer support team as soon as possible after placing your order, and include all relevant details (such as engraving changes, sizing, or design adjustments).

Please note that since most items are made to order, changes may only be possible before production begins. For more information or assistance, you can also visit our contact page or reach out directly through customer support.

At Gaya Judaica, yes — in most cases you can preview your name design before placing an order.

You can either:

• Request a preview of your name in a specific font by contacting our customer support team
• Receive a design mockup from our design team (depending on the item and availability)

This helps ensure your personalized jewelry looks exactly the way you want before production begins.

The right necklace length depends on your style, body shape, and where you want the necklace to sit.

You can also use the necklace length reference image on the product page to visually compare how each length looks when worn, which can help you choose the perfect fit.

At Gaya Judaica, yes — in most cases you can personalize your jewelry in different languages, as long as the required letters or script are supported.

If you would like to order a name or engraving in another language, simply provide the exact spelling or writing style you want. In some cases, we may ask you to send an example of the text so we can confirm that it can be produced correctly before manufacturing.

For special language requests or uncommon scripts, our team will review the design and let you know if it is possible before production begins.

If you would like to change your order, please contact us within 12 hours of placing it. Reach out to our customer support team and send us a message with your order number and the requested change. We will do our best to assist you before your order enters production

Yes — absolutely. At Gaya Judaica, our jewelry is crafted using genuine precious metals and high-quality materials.

• 14K Gold contains 58.5% pure gold (14/24) and is stamped “14K”.
• Sterling Silver is made of 92.5% pure silver (925/1000) and is stamped “925” or “0.925”.
• 24K Gold Plating is a layer of pure gold applied over sterling silver. These pieces are typically marked as 925 or 0.925 underneath.

This ensures each piece combines durability, beauty, and authentic precious-metal quality while maintaining elegant design.

Yes !

At Gaya Judaica, you can add a gift box and greeting card to your order to make it extra special. Gift packaging options (such as a box and optional gift message) are usually available during checkout or directly on the product page.

If you select the gift option, your order can be prepared as a ready-to-give present with a personal note included.

At Gaya Judaica, we generally recommend upgrading to a double-thickness pendant, especially for name or word necklaces and longer designs.

While the standard thickness is 0.7 mm, the double-thickness option is 1.2 mm, which makes the piece:

• Stronger and more durable
• Less likely to bend over time
• Better suited for longer names or detailed designs
• More secure for everyday wear

Although it comes at a slightly higher cost, the extra durability often makes it a worthwhile upgrade for long-term use.

At Gaya Judaica, many of our designs can be customized with a birthstone or a diamond, depending on the specific product.

You can explore available designs that include stones in our Birthstones & Diamonds category, where you’ll find pieces that can be personalized with your chosen stone.

If you’re interested in adding a stone to a specific item, we recommend checking the product page or contacting our customer support team to confirm compatibility before placing your order.

For full details, please visit our Returns & Refunds page:
Returns & Refunds Policy

At Gaya Judaica, we’re very sorry to hear there is an issue with your order, and we’re here to help.

If you received an incorrect item, please contact our customer service team as soon as possible and include:

• Your order number
• A clear description of the issue
• Photos of the item you received

Once we review your request and confirm the issue, we will offer a suitable solution, such as a replacement, exchange, or store credit depending on the case.